Frequently asked Questions
To make sure you get the perfect fit for your jacket, we’ve designed our own detailed size chart. It’s simple to follow and will guide you in selecting the size that suits you best.
Yes, absolutely! We offer a hassle-free 30-day return and exchange policy.
If you received the wrong size, material, or product due to our mistake, simply contact us — we’ll take full responsibility and cover all shipping costs.
However, if you selected the wrong size or changed your mind about the design, you’ll be responsible for the return shipping charges.
Need a refund instead? No problem! We offer a full money-back guarantee within 30 days of purchase.
Typically, your order will reach you within 7 to 12 business days. However carefully cut and craft the piece to match your exact measurements. This extra time ensures a perfect fit and avoids any sizing issues.
We ship through trusted and efficient courier services like DHL, Skynet, and UPS Express to ensure fast and reliable delivery.
We aim to respond to every query within 24 hours. Each email is important to us, and we make sure to reply to every message we receive.
However, due to a high volume of inquiries or occasional technical issues, our response time might be slightly delayed. We truly appreciate your patience and assure you that we’re doing our best to get back to you as soon as possible.
Sometimes, the lighting used during product photography can slightly affect how the jacket’s color appears in photos. However, we always mention the exact color of the item in the product description to help you make an informed decision before placing your order.
We recommend carefully reading the full product details to ensure it meets your expectations. If you’re still unsure or have questions, feel free to reach out to us. Clear communication helps us understand your needs better and prevents any confusion or disappointment.
Before making a payment, please double-check the following details to avoid any transaction issues:
Ensure your card hasn’t expired
Confirm that the billing address matches your card details
Verify your credit or debit card number is correct
Make sure you have sufficient funds or credit limit available
Taking a moment to review these details can help your payment go through smoothly.
If you’d like to talk to our customer support team over the phone, simply send us your phone or mobile number. One of our representatives will get in touch with you within 24 hours. We’re here to help and ensure your concerns are addressed promptly.
We regularly update product images on our website. However, if you only see celebrity or model images and would like to view actual photos of the jacket, feel free to email us at info@celebrityoutfits.shop.
If the item is available in our stock, we’ll be happy to share real photos of the jacket for your better understanding before you place your order.
Yes, you can request changes to your order — but only within 12 hours of placing it. Just send us an email with the details you want to update.
After this period, your order moves to our production team, and the pattern is cut and stitching begins the same day. Once this process starts, we’re unable to make any changes to the color, size, material, or design. So please review your order carefully before finalizing it.
Contact Information
Store Name: Celebrity Outfits
Phone Number: +1 847-200-7525
Support Email: info@celebrityoutfits.shop
Business Address: 9530 Farm to Market 2920 1036 Tomball, TX 77375, USA
Business Hours:
Monday – Friday: 09:00 – 17:30
Saturday – Sunday: 10:00 – 16:00
We aim to respond to all inquiries within 24 Hours.